Terms of Service
Last updated: November 18, 2025
Welcome to Mosska
These Terms of Service govern your use of the Mosska website and our eco-friendly cleaning services. By accessing our website or engaging our services, you agree to be bound by these terms.
Please read these terms carefully. If you do not agree with any part of these terms, you should not use our website or services. We encourage you to reach out if you have questions or concerns about these terms before proceeding.
Service Usage Terms
Acceptable Use Policy
When using our website and services, you agree to:
- Provide accurate and truthful information when contacting us or booking services
- Use our website in a lawful manner and respect the rights of others
- Treat our team members with respect and maintain appropriate communication
- Provide reasonable access to spaces that require cleaning services
- Notify us of any safety hazards or special concerns in your space
Prohibited Activities
You may not:
- Use our website or services for any unlawful purpose or in violation of these terms
- Attempt to interfere with the proper functioning of our website or services
- Reproduce, distribute, or modify our website content without authorization
- Engage in harassment, abuse, or threatening behavior toward our team or other users
- Impersonate others or provide false information about your identity
Service Access Requirements
To use our services, you must be at least 18 years old or have permission from a parent or guardian. You are responsible for maintaining the confidentiality of any account information and for all activities that occur under your account.
Fair Usage Guidelines
Our services are designed for typical residential and commercial cleaning needs. Excessive or unusual requests may require special arrangements. We reserve the right to decline services that fall outside the scope of our standard offerings or that pose safety concerns to our team.
Service Availability and Modifications
Service Uptime and Maintenance
We strive to keep our website available and our services accessible. However, we may need to perform maintenance or updates that temporarily affect availability. We will make reasonable efforts to notify you of planned maintenance when possible.
Feature Availability
The features and services we offer may vary by location and over time. Not all services described on our website may be available in all areas or at all times. We recommend contacting us to confirm availability for your specific needs.
Geographic Restrictions
Our services are currently available in select geographic areas. We reserve the right to limit service availability based on location, capacity, or other operational considerations.
Service Modifications and Updates
We may modify, suspend, or discontinue any aspect of our services at any time. We will provide reasonable notice of significant changes that affect your ongoing service arrangements. Continued use of our services after modifications indicates acceptance of the changes.
Scheduling and Cancellations
Service appointments are subject to availability and confirmation. We request reasonable notice for cancellations or rescheduling. Last-minute cancellations may affect our ability to accommodate future requests.
Account and Access Management
Account Creation
While we don't currently require account creation for basic website browsing, future features may include account functionality. If accounts become available, you will be responsible for maintaining accurate information and protecting your login credentials.
Account Security
If account features are implemented, you agree to:
- Keep your password secure and not share it with others
- Notify us immediately of any unauthorized access or security breaches
- Take responsibility for all activities that occur under your account
- Update your information promptly when it changes
Account Suspension and Termination
We reserve the right to suspend or terminate access to our services if you violate these terms, engage in fraudulent activity, or behave in a manner that poses risks to our team or other clients. We will provide notice when possible, though immediate termination may be necessary in serious cases.
Intellectual Property Rights
Content Ownership
All content on our website, including text, images, logos, graphics, and design elements, is owned by Mosska or our licensors and is protected by copyright and other intellectual property laws. You may not use our content without express permission.
Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes related to learning about and potentially engaging our services. This license does not include rights to download, modify, reproduce, or distribute website content.
Trademarks
The Mosska name, logo, and related marks are trademarks. You may not use these marks without our written permission. Other trademarks appearing on our website belong to their respective owners.
Copyright Notices
If you believe any content on our website infringes your copyright, please contact us with detailed information about the alleged infringement. We take intellectual property rights seriously and will respond to valid concerns appropriately.
Pricing and Payment
Service pricing is provided on our website and through direct communication. Prices are subject to change, though we will honor quoted prices for confirmed bookings. Payment terms will be discussed during the booking process.
We reserve the right to adjust pricing based on specific circumstances, such as unusual cleaning requirements, access difficulties, or changes in scope. Any adjustments will be communicated and agreed upon before work begins.
Disclaimer and Limitations
Our services are provided on an "as is" and "as available" basis. While we strive for excellence in our cleaning services, we make no warranties or guarantees about specific outcomes. Results may vary based on numerous factors including surface condition, environmental factors, and the nature of cleaning challenges.
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We are not liable for indirect, incidental, consequential, or special damages arising from your use of our services or website.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will update the "Last updated" date at the top of this page.
Continued use of our website or services after changes indicates your acceptance of the updated terms. We encourage you to review these terms periodically to stay informed about your rights and obligations.
Questions About These Terms?
If you have questions or concerns about these Terms of Service, we're here to help clarify. We want you to feel comfortable and informed about the terms that govern our relationship.
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