Privacy Policy

Last updated: November 20, 2025

Our Commitment to Your Privacy

At Mosska, we take your privacy seriously and are committed to protecting your personal information. This privacy policy explains how we collect, use, store, and protect your data when you visit our website or use our cleaning services.

We believe in transparency and want you to understand exactly what information we gather and how we use it. Your trust is important to us, and we handle your data with the same care we bring to cleaning your spaces.

Information We Collect

Personal Information You Provide

When you contact us or request our services, we may collect:

Your name and contact details when you fill out our contact form
Information about your space and cleaning needs you share with us
Service preferences and scheduling information
Feedback or questions you submit to us

Information Collected Automatically

When you visit our website, we may automatically collect:

Browser type and version
Device information and operating system
Pages you visit and time spent on our website
General location information based on IP address
Cookie and tracking information as described in our Cookie Policy

Legal Basis for Processing

We process your personal data based on your consent when you contact us, legitimate business interests in providing our services, and legal obligations where applicable. You have the right to withdraw consent at any time.

How We Use Your Information

Service Delivery

We use your contact information and service preferences to respond to inquiries, schedule appointments, and provide our eco-friendly cleaning services according to your needs.

Communication

We may contact you with service updates, appointment reminders, or responses to your questions. We will only send marketing communications if you have explicitly opted in to receive them.

Website Improvement

We analyze website usage patterns to understand how visitors interact with our site, which helps us improve functionality, content, and user experience.

Service Quality

Feedback and service data help us maintain quality standards, train our team, and develop better eco-friendly cleaning practices.

Legal Compliance

We may process data to comply with legal obligations, respond to lawful requests, or protect our rights and the safety of our clients and team members.

Data Sharing and Third Parties

We do not sell your personal information to third parties. We may share your data only in these limited circumstances:

Service Providers: We work with trusted partners who help us operate our website and business, such as hosting providers and analytics services. These partners are contractually obligated to protect your data.
Legal Requirements: We may disclose information when required by law, legal process, or to protect our rights and safety.
Business Transfers: If our business is acquired or merged, your data may be transferred to the new entity, which will continue to honor this privacy policy.

How We Protect Your Data

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

Encryption, secure connections, and protected servers help keep your data safe during transmission and storage.

Access Controls

Only authorized team members who need access to provide services can view your personal information.

Regular Monitoring

We monitor our systems for potential security vulnerabilities and respond promptly to any concerns.

Data Minimization

We only collect and retain data that is necessary for providing our services and fulfilling our obligations.

While we strive to protect your data, no method of transmission or storage is completely secure. We cannot guarantee absolute security but work diligently to maintain strong protections.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods include:

Contact information is retained while you remain a client and for a reasonable period afterward for record-keeping purposes
Website analytics data is typically aggregated and anonymized after a defined period
Data required for legal or regulatory compliance is retained as mandated by applicable laws
When data is no longer needed, we securely delete or anonymize it

Your Privacy Rights

You have important rights regarding your personal information. Depending on your location, these may include:

Right to Access

You can request a copy of the personal data we hold about you and information about how we process it.

Right to Rectification

You can ask us to correct inaccurate or incomplete personal information we have about you.

Right to Erasure

You can request that we delete your personal data in certain circumstances, such as when it's no longer necessary for the purposes we collected it.

Right to Data Portability

You can request a copy of your data in a structured, commonly used format that you can transfer to another service.

Right to Object

You can object to certain types of processing, such as direct marketing or processing based on legitimate interests.

Right to Restrict Processing

You can ask us to temporarily or permanently stop processing some or all of your personal data.

Right to Withdraw Consent

Where we process data based on your consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe as required by applicable law.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.

Children's Privacy

Our services and website are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make significant changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our website after changes indicates your acceptance of the updated policy.

Questions or Concerns?

If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your data, we're here to help. We take your privacy seriously and will respond to your inquiries as quickly as possible.

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